Quick Overview
iContainers Track & Trace is an online freight tracking service for ocean and air shipments booked through iContainers. Customers can monitor shipment milestones, ETD and ETA changes, customs status, transshipments and delivery progress from one dashboard.
| Available for | Shipments booked through iContainers |
| Freight modes | FCL, LCL and air freight |
| Access | Online shipment visibility 24/7 |
| Tracking updates | Carrier and operational milestone updates |
What is Container Tracking?
Container tracking is the process of monitoring the reported location, status and key milestones of an ocean freight shipment as it moves from origin to destination. Updates can include pickup, departure, transshipment, estimated arrival, customs clearance and final delivery.
With iContainers, customers can follow ocean and air freight shipments booked through the platform from one account. Tracking is available for both FCL shipping and LCL shipping, as well as supported air freight shipments.
OVERVIEW
What Can You Track with iContainers?
Track the key milestones and shipment information for ocean and air freight booked through iContainers from one online dashboard.
- Shipment Status: See the latest reported milestone and current progress of your shipment.
- ETD & ETA: Monitor estimated departure and arrival dates and see when schedules change.
- Pickup & Delivery: Check when cargo has been collected and when final delivery is completed.
- Transshipments: Follow reported intermediate ports or hubs when your shipment requires a transfer.
- Customs Status: See available customs-clearance milestones as your cargo moves through the shipping process.
- Shipment Details: Access important shipment information, including documentation, movements, dates and available financial details.
Process
How iContainers Shipment Tracking Works
1. Log in to your iContainers account
Access your account and open My Shipments to see your active and previous bookings.
2. Select the shipment you want to track
Open a shipment to view its route, current status, important dates and available documentation.
3. Follow shipment milestones
Monitor reported events such as pickup, ETD, departure, transshipment, ETA, customs clearance and final delivery.
4. Receive status updates
Get notifications when important shipment information changes, helping you respond to schedule changes or unexpected delays.
Shipment Tracking Statuses Explained
Your iContainers tracking dashboard displays shipment milestones as new information becomes available. Common ocean and air freight tracking updates include:
| Tracking milestone | What it means |
|---|---|
| Pickup | Your cargo has been collected or received for transportation. |
| ETD | Estimated Time of Departure — when the shipment is currently expected to leave its origin port or airport. |
| In Transit | Your shipment has departed and is moving toward its destination. |
| Transshipment | Cargo is transferred through an intermediate port, airport or transport hub before continuing to its destination. |
| ETA | Estimated Time of Arrival — when the shipment is currently expected to reach its destination port or airport. |
| Customs Clearance | The shipment is undergoing the applicable customs process at origin or destination. |
| Delivered | The shipment has completed its journey and final delivery has been reported. |
ETD and ETA are estimates and can change during transit because of carrier schedule changes, port congestion, weather, customs processing or other operational conditions.
Freight Modes and Carriers Supported by iContainers Tracking
iContainers Track & Trace provides shipment visibility for supported ocean and air freight bookings made through the iContainers platform. Tracking availability can vary by carrier, route and service.
Ocean Freight Tracking
Track supported FCL and LCL shipments, including bookings with ocean carriers such as:
- MSC
- CMA CGM
- Hapag-Lloyd
- Evergreen
- COSCO
- ONE
- Yang Ming
- ZIM
- OOCL
Air Freight Tracking
Track supported air freight shipments from your iContainers account, including available departure, transit, ETA and delivery milestones.
Air carrier tracking availability depends on the carrier, route and booked service.
Instant Shipment Notifications
Stay informed without repeatedly checking your tracking dashboard. When an important shipment status change is reported, iContainers can notify you so you can review the latest information and respond to schedule changes or unexpected delays.
Stay Updated on Shipment Changes
Notifications help you monitor changes to important shipment milestones, including updated departure or arrival information and other reported status events.
Respond Faster to Delays
If shipment information changes unexpectedly, you can review the updated status in Track & Trace and coordinate next steps with your iContainers account manager when necessary.
500000+ +
RATES AVAILABLE
40000+ +
ROUTES TO CHOOSE FROM
1000+ +
PORTS AROUND THE GLOBE
Shipment Tracking Updates, ETA and Delays
iContainers Track & Trace updates shipment information as new carrier and operational milestones are reported. Tracking is based on shipment events and status updates rather than continuous GPS location data.
How Often Is Shipment Tracking Updated?
Shipment information is updated when new milestone data becomes available, such as departure, transshipment, schedule changes, customs processing or arrival.
Why Can My ETD or ETA Change?
ETD and ETA are estimated dates and may change during the shipment. Common causes include:
- Carrier schedule changes
- Port congestion
- Weather conditions
- Transshipment delays
- Customs processing
- Operational disruptions
The latest reported dates should be displayed in your Track & Trace dashboard.
What Should I Do If My Shipment Is Delayed?
First, check Track & Trace for the latest reported status and updated ETA. If additional information or action is required, contact your iContainers account manager through the platform for assistance.
TESTIMONIALS
What Customers Say About iContainers
iContainers' platform is very user-friendly and provides us with the ease of mind with their automated pre-alerts. We highly recommend their services.
Irene Chang
Sales Executive at Transworld GLS
iContainers, as a provider, stands out for its level of service and quick responses. They verified the reservation as soon as the operation was opened.
Patrick G. Waddle
General Manager at Advance Global Logistics
The ability of iContainers' platform to provide a quick quote exceeded my expectations. It looked very simple, but at the same time it was exactly what we were searching for.
Yuriy Pukhkalo
Business Development Manager at Prime League Inc.
FAQs About Shipment Tracking
Log in to your iContainers account, open My Shipments and select the booking you want to follow. Track & Trace displays available status updates and shipment milestones for supported FCL, LCL and air freight bookings.
iContainers Track & Trace is designed for shipments booked through the iContainers platform. If your shipment was booked directly with another carrier or freight forwarder, use the tracking service provided by that company.
Available tracking information can include pickup status, ETD, departure, transshipments, ETA, customs milestones, delivery status, shipment dates and documentation.
Tracking information changes when new carrier or operational milestone data is reported. It is event-based shipment tracking rather than continuous GPS location tracking.
ETD means Estimated Time of Departure, while ETA means Estimated Time of Arrival. Both are estimates and can change because of carrier schedules, weather, port congestion, customs processing or other operational conditions.
Check Track & Trace for the latest shipment status and revised ETA. If you need additional information or assistance, contact your iContainers account manager through the platform.